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Returns Policy

Return policy is a guarantee provided by Coollatest for every product they sell on coollatest.com.
We want you to be completely satisfied with your purchase on Coollatest. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 14 days of delivery.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the our return policy). You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.

Scope of Guarantee

How does the return policy work?

  • If you need to request a refund, please contact our Customer Support Team within 14 days of delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please provide your order number and the reason for your return. Our customer service team strives to respond to all requests within 48 hours or less (email or chat online). We're always available to help!
All products on coollatest.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received included the following situations:
  1. The items you received are not as described.
  2. Items was damaged during transportation.
  3. Size is not as described.
  4. The number of items received was less.
  5. Did not ship as delivery and shipping policy.
  6. Shipment beyond latest delivery date.
The following situations are not included:
  1. An item you claim is not as described, but you can't prove that (take a picture).
  2. Items are as described, but you no longer want them.

    What is the return address?

    Coollatest
    5928 Beech Avenue
    Bethesda 20817
    Maryland

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    How will I receive my refund?

    • Refunds are processed back to the original payment method used to purchase the order.
    • Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
    • Coollatest does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.

    How do I change or cancel my order?

    • You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@coollatest.com. All you need to do is send us an email with the subject line "CANCEL".
    • After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
    • To check the status of your order, please login your Coollatest account or contact our Customer Support team (email or chat online).