FAQ

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

1. Quick checkout process.
2. Easily view your order status and order history.
3. Receive updates detailing our new releases and special promotions.

What if I forgot my password?

On the login page, click “Forgot your password?” and you’ll be redirected to a page where you can create a new password.

You can click here.

What if I typed the wrong email address?

Please contact us and we can change your email address. We can change your email address, name, and Shipping address but we cannot change your order detail.

Are there any exchange rates?

All of our transactions are based in Dollars. If your credit card is based in other currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do we accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How do I change or cancel my order?

Once an order has been placed, if you change your mind, you may cancel your order before it's been shipped. Contact us as soon as possible, provide your order number and we’ll deal with it immediately. Please note that any orders that have been shipped cannot be changed or cancelled.

When will my order arrive?

The delivery time is based on the destination and the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

If something is still missing, please contact us immediately.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Is my order eligible for free shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 15 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Return Policy. All returns must be in original condition with packaging intact.

How does the return policy work?

If you need to request a refund, please contact our Customer Support Team within 15 days of delivery.
Please provide your order number and the reason for your return. Our customer service team strives to respond to all requests within 72 hours or less (email or chat online). We're always available to help!

How will i receive my refund?

Refunds are processed back to the original payment method used to purchase the order.
Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.