Coollatest.com guarantee that our products are delivered on time, this is also known as On-time Delivery. On each product page you can find within how many days we ships out a product and within how many days this product should be delivered. On-time Delivery starts the moment we have shipped out the product. If you have purchased anything on Coollatest.com, but didn't receive it within the seller’s guaranteed delivery time, you can get a full refund.
All products are free shipping with tracking information.
All products on Coollatest.com are guaranteed to be delivered within 45 days (US: 7-30 Days, International: 17-45 Days). If you buy any product through the site, you are protected if you don't receive your order on time.Full refunds are not available under the following circumstances:
PROCESSING TIME: 1-3 days (excluding weekends and holiydays).
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time, the delivery issue is the responsibility of the shipping company.
Shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting "Track your order" page.
Click on "Track your order" to view your order’s estimated date of arrival and tracking history.
Coollatest is a global platform, connecting customers with warehouse from across the world. Your order could ship from a variety of locations depending on the warehouse's location.
So when you buy more than one product, the tracking number of different products may be different. Don't worry, we will guarantee that all the products you buy will arrive within the guaranteed time.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Currently we do not ship to the following countries:
Antigua and Barbuda
Virgin Islands (British)
Central African Republic
Cocos (Keeling) Islands
Falkland Islands (Malvinas)
Papua New Guinea
Saint Kitts and Nevis
St. Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Sint Maarten (Netherlands)
South Georgia and the South Sandwich Islands
Congo, The Democratic Republic Of The
Congo, The Republic of Congo
Trinidad and Tobago
Turks and Caicos Islands
Virgin Islands (U.S.)
Wallis And Futuna Islands
US Virgin Islands
Northern Mariana Islands
British Virgin Islands
Heard Island and McDonald Islands
United Arab Emirates